Privacy & Cookie Policy
Last updated:
This Privacy & Cookie Policy explains how FrontEndART Szoftver Kft. ("FrontEndART", "we", "us"), the operator of the metrx.ai website, processes personal data when you visit metrx.ai or contact us through the website, and that the website does not use cookies. It is provided in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR), Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Hungarian Privacy Act) and Section 155(4) of Act C of 2003 on Electronic Communications.
1. Data controller
- FrontEndART Szoftver Kft.
- Registered seat: 6721 Szeged, Szilágyi utca 5-2., Hungary
- Company registration number: 06-09-007548 · Tax number: 12702644-2-06
- Email: info@frontendart.com · Phone: +36 30 438 6099
- Further statutory details: see our Impressum.
We have not appointed a data protection officer, as we are not required to do so under Article 37 GDPR. Any question about this policy can be sent to the contact details above.
2. What personal data we process, why, and for how long
2.1 Contact form, demo requests and email enquiries
| Data | Name, email address, message (required); phone number, company name (optional). Any further data you include in your message. |
|---|---|
| Purpose | Answering your question about MetrX, arranging a product demo or consultation, sending requested information and, where applicable, preparing a proposal. |
| Legal basis | Where your enquiry concerns MetrX or our services: steps taken at your request prior to entering into a contract – Art. 6(1)(b) GDPR. For any other enquiry: our legitimate interest in responding to people who contact us – Art. 6(1)(f) GDPR. We have assessed that this interest does not override your interests or rights, since you initiate the contact and reasonably expect a reply. |
| Is providing the data mandatory? | Fields marked with an asterisk are required; without them we cannot reply. The other fields are optional. |
| Retention | If no business relationship follows: we delete your enquiry 12 months after our last correspondence. If a business relationship follows: for the duration of the relationship, then for 5 years after its end (general limitation period, Section 6:22 of the Hungarian Civil Code); documents supporting accounting records are kept for 8 years (Section 169 of Act C of 2000 on Accounting). |
2.2 Server logs and website security
| Data | IP address, date and time of access, requested URL, HTTP status, browser type and version, operating system, referring page. |
|---|---|
| Purpose | Delivering the website, ensuring its security and stability, detecting and investigating attacks and misuse. |
| Legal basis | Our legitimate interest in the secure operation of the website – Art. 6(1)(f) GDPR. |
| Retention | 30 days, unless a longer retention is needed to investigate a specific security incident. |
2.3 What we do not do
We do not use analytics or other tracking tools on this website. The website does not load any content from third parties (such as videos, fonts or social media plug-ins), so no data is sent to a third party while you browse it. We do not run a newsletter. We do not use advertising or remarketing cookies. If any of this changes, we will update this policy and, where required, ask for your consent.
3. Recipients and data processors
Our website and content management system run on our own servers, located at our premises at 6721 Szeged, Szilágyi utca 5-2., Hungary. We use the following external service provider, who processes personal data on our behalf under a data processing agreement pursuant to Article 28 GDPR:
| Processor | Service | Location |
|---|---|---|
| Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) | Google Workspace – email hosting for info@frontendart.com, where form notifications and your email enquiries are received and stored | EU / USA (see Section 5) |
Within FrontEndART, only employees whose job requires it have access to your data: the MetrX sales and product team and management for enquiries and demo requests; website administrators for technical operation.
We do not sell personal data and do not share it with third parties for their own marketing purposes. We disclose personal data to authorities only where we are legally obliged to do so.
4. Cookies
Cookies are small text files placed on your device by the website. This website does not use cookies or similar technologies (such as local storage). Blocking all cookies in your browser does not affect the functionality of this website.
5. International data transfers
Our website, content management system and the data submitted through our contact form are stored in Hungary. Google Workspace (email) data is processed by Google Ireland Limited; Google may transfer this data to Google LLC and its sub-processors in the United States. Where possible, we have configured Google Workspace to store data in the EU (data region policy). Any transfer to the United States is based on the European Commission's adequacy decision of 10 July 2023 for the EU-U.S. Data Privacy Framework, under which Google LLC is certified, and additionally on the European Commission's Standard Contractual Clauses included in Google's data processing terms.
6. Automated decision-making
We do not use your personal data for automated decision-making or profiling within the meaning of Article 22 GDPR.
7. Data security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including TLS encryption of the website, access control based on the principle of least privilege, regular software updates, and contractual obligations imposed on our processors.
8. Your rights
Under the GDPR you have the right to:
- access your personal data and receive a copy of it (Art. 15);
- rectification of inaccurate or incomplete data (Art. 16);
- erasure ("right to be forgotten") where the data is no longer needed, you withdraw consent, or you object and there is no overriding ground (Art. 17);
- restriction of processing in the cases set out in Art. 18;
- data portability – receiving data you provided to us in a structured, machine-readable format, where processing is based on consent or contract and carried out by automated means (Art. 20);
- object to processing based on our legitimate interests (Art. 21); we will then stop processing unless we demonstrate compelling legitimate grounds;
- withdraw consent at any time where processing is based on consent (Art. 7(3)), without affecting the lawfulness of prior processing.
To exercise these rights, write to info@frontendart.com or to our postal address in Section 1. We will respond without undue delay and in any event within one month of receipt of your request; this period may be extended by two further months where necessary, in which case we will inform you of the reasons. Exercising your rights is free of charge, except in the case of manifestly unfounded or excessive requests. We may ask you to verify your identity before acting on a request.
9. Remedies
Complaint to the supervisory authority. If you believe that we have processed your personal data unlawfully, you may lodge a complaint with:
- Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
- Address: 1055 Budapest, Falk Miksa utca 9-11.
- Postal address: 1363 Budapest, Pf. 9.
- Phone: +36 1 391 1400
- Email: ugyfelszolgalat@naih.hu
- Web: naih.hu
You may also lodge a complaint with the supervisory authority of the EU Member State of your habitual residence or place of work.
Court proceedings. You may bring an action before a court under Section 23 of the Hungarian Privacy Act and Article 79 GDPR. The regional court (törvényszék) has jurisdiction; you may choose to bring the action before the court of your place of residence or stay.
We ask that you contact us first so that we can resolve any concern directly.
10. Changes to this policy
We may update this policy when our website, our service providers or the applicable law change. The current version is always available at metrx.ai/privacy-policy, and the "Last updated" date at the top indicates the latest revision. In the case of material changes we will display a notice on the website.